Introduction

Welcome to ALIK. These Terms and Conditions (“Terms”) govern your access to and use of the ALIK website at alikhome.com (the “Site”) and the purchase of ALIK products and services.

Please read these Terms carefully before using our Site, App, or purchasing our products. By accessing or using our Site, App, or services, you agree to be bound by these Terms. If you do not agree with these Terms, you may not access or use our Site, App, or services.

Sections

1. Definitions

  • “ALIK,” “we,” “us,” or “our” refers to ALIK, a Canadian company operating the website alikhome.com and providing smart toilet products and related services.
  • “Customer,” “you,” or “your” refers to any individual or entity accessing our Site, App, or purchasing our products or services.
  • “Products” refers to ALIK smart toilets and related accessories.
  • “Services” refers to installation, maintenance, repair, and customer support services provided by ALIK or authorized service providers.
  • “Site” refers to the ALIK website at alikhome.com and any associated subdomains.
  • “App” refers to the ALIK mobile application for iOS and Android devices.

2. Acceptance of Terms

By accessing our Site, creating an account, or purchasing our Products or Services, you acknowledge that:

  • You have read, understood, and agree to be bound by these Terms
  • You have read and agree to our Privacy Policy
  • You are at least 18 years of age or the age of majority in your province/territory
  • If purchasing on behalf of a business, you have authority to bind that entity to these Terms
  • You will comply with all applicable laws and regulations

3. Account Registration

3.1 Account Creation

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your password
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account
3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or providing false information. You may terminate your account at any time by contacting us at support@alikhome.com.

4. Product Purchases

4.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, images, and pricing. However:

  • Product images are for illustrative purposes and may not perfectly represent the actual product
  • Minor variations in color, finish, or appearance may occur
  • We reserve the right to correct errors in product descriptions or pricing
  • Product specifications are subject to change without notice
4.2 Pricing

All prices are displayed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to:

  • Change prices at any time without prior notice
  • Correct pricing errors, even after an order is placed
  • Limit quantities available at promotional prices
  • Modify or terminate promotions at any time
4.3 Orders and Acceptance

When you place an order:

  • You make an offer to purchase the product(s)
  • We will send you an order confirmation email (this is NOT acceptance of your order)
  • Your order is accepted when we ship the product(s) and send you a shipping confirmation
4.4 Payment
Accepted Payment Methods:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal
  • Financing through approved partners (Financeit)

5. Shipping and Delivery

5.1 Shipping

Free Shipping: We offer free standard shipping on all orders to Canadian addresses.

Shipping Times:

  • Standard delivery: 5-10 business days for major cities (Toronto, Vancouver, Calgary, Montreal)
  • Extended areas: 10-15 business days
  • Remote locations: May require additional time
5.2 White-Glove Delivery Included

  • Inside placement (not curbside)
  • Unpacking of product
  • Removal of packaging materials
  • Someone must be present to accept delivery (age 18+)
  • Inspect product for damage upon delivery
Note: We currently ship only within Canada. We do not ship to international addresses at this time.

6. Installation Services

6.1 Professional Installation

Standard Installation Service: $499 CAD (included FREE with Signature Series purchases)

What’s Included:

  • Pre-installation consultation and assessment
  • Removal and disposal of old toilet
  • Professional installation by licensed plumber and electrician
  • Water supply connection and electrical connection
  • Complete setup and testing
  • App pairing and configuration
  • Feature training and demonstration
  • Post-installation cleanup
  • 30-day follow-up consultation
  • 1-year installation workmanship warranty

What’s NOT Included:

  • Electrical wiring, outlet installation, or circuit upgrades (quoted separately)
  • Plumbing modifications beyond standard toilet replacement
  • Tile, flooring, or wall repairs
  • Permits (if required by local building codes)
6.2 Electrical Requirements

ALIK toilets require a dedicated 120V, 15-amp GFCI-protected outlet within 4 feet (1.2 meters) of the toilet. If electrical work is needed, a separate quote will be provided (typical cost: $150-$400 depending on complexity).

6.3 DIY Installation

You may choose to install the product yourself. Installation guides and videos are available at alikhome.com/support. DIY installation does not void product warranty, however, installation-related issues from DIY installation are not covered under warranty.

7. Warranties

7.1 Limited Product Warranty
2-Year Comprehensive Warranty
Covers defects in materials and workmanship for 2 years from date of purchase. Includes all components: ceramic, electronic, mechanical, and structural.

What’s Covered:

  • Manufacturing defects
  • Component failures under normal use
  • Workmanship defects

What’s NOT Covered:

  • Normal wear and tear
  • Damage from misuse, abuse, or negligence
  • Damage from improper installation
  • Damage from unauthorized modifications or repairs
  • Cosmetic damage that doesn’t affect functionality
  • Products purchased from unauthorized sellers
7.2 Installation Warranty

If you purchase professional installation from ALIK, you receive a 1-Year Installation Workmanship Warranty covering installation-related issues for 1 year from installation date.

7.3 Warranty Claims

To make a warranty claim:

  1. Contact us at support@alikhome.com or 1-855 701 8884
  2. Provide proof of purchase, serial number, and description of issue
  3. We will troubleshoot remotely when possible
  4. If necessary, we will schedule a service visit or provide replacement parts

8. Returns and Refunds

8.1 30-Day Return Policy

Condition

Refund

Notes

Unopened Products

Full refund

Within 30 days, return shipping deducted

Opened but Uninstalled

Store credit/exchange

15% restocking fee applies

Installed Products

Non-returnable

Covered by warranty for defects

8.2 Return Process

  1. Contact us at support@alikhome.com within 30 days of delivery
  2. Provide order number and reason for return
  3. Receive return authorization (RMA) number
  4. Package product securely in original packaging
  5. Ship to address provided
  6. Refund processed within 7-10 business days of receiving returned product
8.3 Damaged or Defective Products

If you receive a damaged or defective product, report within 48 hours of delivery. Provide photos of damage and packaging. We will arrange for replacement or repair at no cost to you.

9. Service and Repairs

9.1 In-Warranty Service

For products under warranty, service is provided at no cost for covered issues. Contact support@alikhome.com or 1-855 701 8884 to request service.

9.2 Out-of-Warranty Service

  • Service Call Fee: $150 CAD (waived if you proceed with repair)
  • Standard Labor Rate: $120/hour
  • Emergency Service: $180/hour (same-day)
9.3 Emergency Service

For emergencies (active leaks, completely unusable toilet), call our Emergency Hotline: 1-587 889 1058 (available 24/7, 4-hour response time).

10. Intellectual Property

All content on the Site and App, including text, graphics, logos, images, videos, software, and design, is the property of ALIK or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

ALIK®, the ALIK logo, and product names (ALIK AURORA, ALIK CASCADE, ALIK HAVEN, etc.) are trademarks of ALIK.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ALIK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

Our total liability to you for any claim shall not exceed the amount you paid for the product or service giving rise to the claim, or $500 CAD, whichever is greater.

12. Indenification

You agree to indemnify and hold harmless ALIK and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the Site, Products, or Services, or your violation of these Terms.

13. Dispute Resolution

These Terms are governed by the laws of Canada and the applicable province. Before filing a legal claim, you agree to contact us at legal@alikhome.com to attempt to resolve the dispute informally.

Class Action Waiver: To the extent permitted by law, any dispute with ALIK will be resolved on an individual basis. You waive any right to participate in a class action lawsuit.

14. Prohibited Uses

You agree NOT to use the Site, App, Products, or Services:

  • For any unlawful purpose or in violation of any laws
  • To harass, abuse, or harm another person
  • To impersonate ALIK, our employees, or another user
  • To upload viruses, malware, or malicious code
  • To collect or harvest personal information about other users
  • To interfere with or disrupt the Site, App, or servers
  • To engage in any automated use (bots, scrapers, etc.)

15. Promotions and Discounts

Promotional offers, discounts, and sales are subject to specific terms and conditions stated at the time of the offer. Unless otherwise stated:

  • Promotions cannot be combined with other offers
  • Promotions are valid for a limited time
  • Promotional pricing applies only to products in stock during the promotion
  • We reserve the right to modify or cancel promotions at any time
0% APR Financing
Subject to credit approval through Financeit
Available on purchases of $1,000 or more
Promotional period varies (typically 12 months at 0% APR)
Full terms provided at checkout

16. Commercial and Bulk Purchases

Purchases for commercial use (hotels, condos, offices, multi-unit properties) are subject to separate commercial terms. Commercial customers may receive:

  • Volume discounts (10-30% based on quantity)
  • Extended payment terms
  • Dedicated account manager
  • Commercial warranty (up to 5 years)
  • Priority service and support

Contact our Commercial Sales team at service@alikhome.com or 1-855 701 8884.

17. Contact Information

For questions about these Terms, please contact:

ALIK Privacy Team
Email: support@alikhome.com
Phone: 1-855 701 8884
Live chat at alikhome.com

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